Monsia provides free shipping worldwide so no matter where you are in the world you can use some of the best skin care products. Once we have received your order your item will be shipped within 24 hours (excluding weekends). Once your item has been sent you will be able to login to your Account and track your order.
Shipping Times
All shipping and delivery times are an estimate.
| Delivery Country | Estimated Delivery | |
|---|---|---|
| Americas | United States* | 5-7 business days |
| Hawaii | 7-10 business days | |
| Puerto Rico | 7-10 business days | |
| Canada |
Free Shipping: 7 – 14 business days Express Shipping: 2-3 business days |
|
| Mexico |
Free Shipping: 7 – 14 business days Express Shipping: 2-3 business days |
|
| Central America | 7-14 business days | |
| Colombia |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Venezuela | 7-14 business days | |
| Peru |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Chile |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Brazil | 7-14business days | |
| Argentina |
Free Shipping: 7 – 10 business days Express Shipping: 2-3 business days |
|
| Europe | United Kingdom | 7-10 business days |
| Ireland | 7-10 business days | |
| Norway | 7-10 business days | |
| Sweden | 7-10 business days | |
| Finland | 7-10 business days | |
| Denmark | 7-10 business days | |
| Germany | 7-10 business days | |
| Poland | 7-10 business days | |
| Czech Republic | 7-10 business days | |
| France | 7-10 business days | |
| Italy | 7-10 business days | |
| Greece | 7-10 business days | |
| Portugal | 7-10 business days | |
| Spain | 7-10 business days | |
| Asia | Russia | 7-10 business days |
| Turkey | 7-10 business days | |
| United Arab Emirates | 7-10 business days | |
| China | 3-6 business days | |
| Japan | 7-10 business days | |
| India | 7-10 business days | |
| Philippines | 7-10 business days | |
| Malaysia | 7-10 business days | |
| Singapore | 7-10 business days | |
| Oceania | Australia | 7-10 business days |
| New Zealand | 7-10 business days | |
| Africa | South Africa | 7-10 business days |
*Continental United States
Please Note
All shipping and delivery times are an estimate. We do our best to get your order to you as quickly as possible, however in some cases shipping may take longer to due to shipping services or customs and this is completely out of our control.
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[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=»yes» css_animation=»fadeIn» css=».vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}»][vc_column css=».vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}» offset=»vc_col-lg-6 vc_col-md-6″][woodmart_title align=»left» title=»SHIPPING INFORMATION»][vc_tta_accordion shape=»square» color=»white» c_icon=»chevron» c_position=»right» active_section=»1″ no_fill=»true» collapsible_all=»true»][vc_tta_section title=»Where are my products shipped from?» tab_id=»1484652030151-41d816a1-ec06″][vc_column_text]We have warehouses in the United States, Canada, the United Kingdom, Colombia, Panama and Spain. We will always do out best to send from the nearest warehouse but in some cases we may need to ship from another warehouse.[/vc_column_text][/vc_tta_section][vc_tta_section title=»How long will delivery take?» tab_id=»1484652030190-407b08ef-5de7″][vc_column_text woodmart_inline=»no» text_larger=»no»]To see average shipping times please visit our shipping page here.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»Do you provide shipping to countries not on the shipping list?» tab_id=»1484652030219-c6960c7e-ee62″][vc_column_text woodmart_inline=»no» text_larger=»no»]
Yes, we can ship to almost any country, there may be shipping fees during checkout. To see if we ship to your country please visit one of our global websites found here and during checkout you will be able to see shipping fees for your country.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»How do I track my order?» tab_id=»1484652030238-302a2c7c-fe6f»][vc_column_text]You can login to your account to track your order. You can login here.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Why does my order still show as processing?» tab_id=»1484652030262-e10da133-51b0″][vc_column_text]If your order says «Processing», it is being prepared for shipping. If it says «Shipped», we’ve handed it off to a shipping carrier and you can view any available tracking information in your account.
If you do not have an account with us, tracking information will be provided in your shipping confirmation email.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Can I ship to a different address than my billing address?» tab_id=»1538683087673-e5c97b6b-191b»][vc_column_text]Yes, you can and will have this option during checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=»What if I cannot be there to accept my parcel upon delivery?» tab_id=»1538683171363-fcbfad92-9685″][vc_column_text]If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Will I pay sales tax or customs on my international order?» tab_id=»1538683960574-d47a9998-74db»][vc_column_text]Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. In most cases If you are located in the following countries you will not be charged: Canada, the United States, Colombia, Europe, and the United Kingdom.
If we are out of stock of your item then it may be shipped from another location and therefore incur fees. We will always do our best to send from the nearest warehouse.[/vc_column_text][/vc_tta_section][vc_tta_section title=»What shipping couriers does Monsia use?» tab_id=»1538685609968-bc5a78b8-d181″][vc_column_text]We currently use DHL, EMS, ePacket, Fedex and UPS express shipping.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Can I pay extra for express shipping?» tab_id=»1538751206568-3f8b9294-a59a»][vc_column_text]Yes we do offer upgraded express to some countries, if it’s available for your location you will see the option to upgrade shipping during checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=»What are basic shipping costs?» tab_id=»1538683223043-eb24e89d-c940″][vc_column_text woodmart_inline=»no» text_larger=»no»]
Monsia offers free worldwide shipping to the following countries.
Australia
Argentina
Ausria
Belgium
Boliva
Brazil
Canada
Chile
Colombia
Costa rica
Czech republic
Denmark
Domincan republic
Ecuador
El salvador
Espana
France
Germany
Guatemala
Honduras
India
Indonesia
Ireland
Italy
Malaysia
Mexico
Netherlands
New zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto rico
Singapore
South africa
Sweden
Switzerland
Thailand
Turkey
United Kingdom
Uruguay
United States
All other countries have a flat rate of $14.95. US
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[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=»yes» css_animation=»fadeIn» css=».vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}»][vc_column css=».vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}» offset=»vc_col-lg-6 vc_col-md-6″][woodmart_title align=»left» title=»RETURNS & EXCHANGES»][vc_tta_accordion shape=»square» color=»white» c_icon=»chevron» c_position=»right» active_section=»1″ no_fill=»true» collapsible_all=»true»][vc_tta_section title=»What if I don’t like my product?» tab_id=»1538681939747-380cc0a6-0cde»][vc_column_text woodmart_inline=»no» text_larger=»no»]Our Guarantee
If for any reason, you’re not satisfied, Monsia offers a 21 return policy. You will have 21 days after delivery, if you are not happy with your purchase please contact us for return or store credit at cs@mx3.monsia.com for a full refund.
Please note* Due to hygiene reasons, we can not accept returns of used items. All returns must be new in the original package.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»How do I return my product?» tab_id=»1538687871140-f176bf9b-69d1″][vc_column_text woodmart_inline=»no» text_larger=»no»]
Important* Please DO NOT send the item back to the same address you received it from without contacting us first.
- For returns, please send your receipt and give your reason for return to cs@mx3.monsia.com. We will reply and let you know what steps to follow.
- If possible, reuse your original shipping box and packing materials to secure the item(s).
Please note* Due to hygiene reasons, we can not accept returns of used items. All returns must be new in the original package.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»My package arrived damaged, what do I do?» tab_id=»1538681939802-ab04ca73-cdd4″][vc_column_text]If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.
Karmin will pay for all returns and processing fees for any items that are damaged/defective or incorrect. We will have you send the item back and we will send you a replacement at no additional cost.[/vc_column_text][/vc_tta_section][vc_tta_section title=»How will I know my return has been received?» tab_id=»1538681939838-c42d8653-873e»][vc_column_text]As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.
In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.
If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=»How do I receive my refund?» tab_id=»1538681939878-fd95f899-0d34″][vc_column_text]Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Can I cancel my order?» tab_id=»1538681939922-d2f48b31-b5cf»][vc_column_text]Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.[/vc_column_text][/vc_tta_section][vc_tta_section title=»If I return my item under warranty will I be reimbursed for shipping costs?» tab_id=»1538686562286-6a0e22e3-f8b2″][vc_column_text woodmart_inline=»no» text_larger=»no»]
Monsia does not cover the return shipping costs however, we will cover the cost to ship any replacement item.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»If I return my product within the 21 days money back guarantee will I be refunded in full?» tab_id=»1538749594207-78c14e4e-d74b»][vc_column_text]You will be refunded in full minus any return shipping fees for all items returned within the 21 day money back guarantee period.[/vc_column_text][/vc_tta_section][vc_tta_section title=»How long does it take to receive my refund?» tab_id=»1538750370297-2a382a70-fc87″][vc_column_text]Once we receive your return, Please allow 1 week for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to Karmin by mail, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
We do not accept any returns or refunds after the 21 day period (21 days after delivery).
Please also see our Terms and Conditions for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Do you have an extended returns policy over the Christmas period?» tab_id=»1538686630879-950e8468-4b77″][vc_column_text]Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=».vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}» offset=»vc_col-lg-6 vc_col-md-6″][woodmart_title align=»left» title=»BILLING INFORMATION»][vc_tta_accordion shape=»square» color=»white» c_icon=»chevron» c_position=»right» active_section=»1″ no_fill=»true» collapsible_all=»true»][vc_tta_section title=»How can I pay?» tab_id=»1538681940027-512fa257-df63″][vc_column_text]We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.[/vc_column_text][/vc_tta_section][vc_tta_section title=»How is my card charged?» tab_id=»1538681940065-85ee2f0a-ee83″][vc_column_text woodmart_inline=»no» text_larger=»no»]
If you are checking out with credit card your will see on your credit card bill Monsia. If you are using Paypal then you will see payment sent to payments@karmin.ca Karmin Professional Ltd.
[/vc_column_text][/vc_tta_section][vc_tta_section title=»Will I receive an invoice for my order?» tab_id=»1538681940120-498b2967-2b0c»][vc_column_text]Yes we will send you an invoice for your order via email and you can also login to your account and download your invoices.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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